The class action for damages concerns the billing of interest and the non-reimbursement of prepaid services.
Author of the article:
La Presse Canadienne
Marie-Ève Martel
Published Jul 03, 2023 • 1 minute read
A Vidéotron store in Montreal.Photo by Andrej Ivanov /Bloomberg
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Clients of Vidéotron’s residential services may be eligible for a class action authorized Monday by Quebec Superior Court.
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The class action for damages concerns the billing of interest not provided for in the contract, or the non-reimbursement of prepaid services after termination of a service agreement, that the company’s residential customers may have suffered between Oct. 20, 2018 and Feb. 3, 2023, according to a notice published by Vidéotron on its website.
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As the court has not yet ruled on the basis of the class action, it has not yet determined whether compensation in favour of the plaintiffs should be paid.
The issues in dispute are whether Vidéotron was entitled to charge interest to its residential customers, and whether it was entitled to withhold an amount equivalent to payment for services not rendered after the termination of the service contract of other customers.
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“Vidéotron denies the allegations by (plaintiff) Richard Gagné and challenges the grounds of the class action,” the company says below the notice.
Customers affected by this class action do not have to do anything to be part of it. Those who wish to be excluded must contact the registry of Quebec Superior Court in the district of Quebec by Aug. 6 at 4:30 p.m.
The law firms involved in the class action are BGA Inc. and Garnier Ouellette Avocats, both based in Quebec City.
This story was produced with the financial assistance of the Meta and Canadian Press News Fellowship.
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